EdSol Technology is committed to safeguarding the privacy of its users. This Privacy Policy outlines how we collect, use, and protect your personal information when you access our digital platforms and services. By using our platforms, you consent to the terms outlined herein.

1. Definitions

• “EdSol Technology” refers to the organisation providing digital educational tools and resources.

• “User” refers to any individual or entity accessing our services, including students, parents, guardians, and educators.

• “Personal Information” refers to any information that can identify an individual, directly or indirectly.

2. Information We Collect

We collect the following types of information:

1. Personal Information:

   • Name, email address, and contact details during account registration.

   • Payment information for subscription-based services.

2. Usage Data:

   • Information about how you interact with our platforms, including login activity, pages visited, and time spent on the platform.

3. Device Information:

   • Technical data such as IP address, browser type, and operating system.

4. Children’s Data:

   • Limited information such as name, age, gender, school name, and year grade of education, and learning progress data may be collected for users under 18, with the consent of a parent, guardian, or educator.

3. How We Use Your Information

We use the information collected for the following purposes:

1. To Provide Services:

   • Facilitate access to educational content and features.

2. To Improve Our Platforms:

   • Analyse usage patterns to enhance user experience and technical performance.

3. To Communicate:

   • Send updates, notifications, or important service-related information.

4. To Ensure Safety:

   • Monitor activity to detect and prevent misuse, fraud, or unauthorised access.

4. Data Sharing and Disclosure

We do not sell or rent your personal information. However, we may share your information with:

1. Service Providers:

   • Third-party partners that support our platform operations, such as payment processors and analytics providers.

2. Legal Authorities:

   • When required by law or to protect the rights and safety of EdSol Technology and its users.

3. Parents/Guardians:

   • Progress and performance data may be shared with a child’s parent, guardian, or educator.

5. Data Storage and Security

1. Storage Location:

   • Your data is stored on secure servers located within Thailand.

2. Security Measures:

   • We implement robust encryption, firewalls, and regular security audits to protect your data.

3. Retention Period:

   • Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

6. User Rights

You have the following rights regarding your personal data:

1. Access:

   • Request a copy of the personal information we hold about you.

2. Correction:

   • Request corrections to inaccurate or incomplete information.

3. Deletion:

   • Request the deletion of your data, subject to legal or operational obligations.

4. Withdraw Consent:

   • Withdraw consent for processing your data where applicable.

To exercise these rights, please contact us at support@edsoltech.com.

7. Children’s Privacy

EdSol Technology is dedicated to protecting the privacy and rights of children in accordance with the United Nations Convention on the Rights of the Child (UNCRC), particularly Article 16, which guarantees the right to privacy.

1. Parental Consent:

   • We require the consent of a parent or legal guardian for children under 18 to access and use our services.

2. Minimised Data Collection:

   • We collect only the information necessary to provide educational services, such as usernames, progress tracking, and learning preferences.

3. Data Protection:

   • Children’s data is stored securely and is not shared with third parties except as required to deliver our services or comply with legal obligations.

4. Educational Transparency:

   • Progress and performance data are shared only with authorised parents, guardians, or educators to support the child’s learning.

By adhering to the principles of the UNCRC, we affirm our commitment to respecting children’s rights and ensuring their online safety and privacy.

8. Changes to this Privacy Policy

EdSol Technology reserves the right to update this Privacy Policy. Any changes will be posted on this page with a revised effective date. Users are encouraged to review the policy periodically.

9. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:

EdSol Technology (Thailand) Co., Ltd.
Email: support@edsoltech.com
Phone: +66 81 328 3004
Address: 444/16, St. 10, T. Mae Hia, A. Mueang, Chiang Mai 50100, Thailand

Last revised on 27 November, 2024